There are many problems with iphone5, but one of them is black paint peeling, silver is printed when touched, in fact, these are nothing, mainly because as soon as the consumer's mobile phone peels off the paint, they come up with various ways to find a way to replace the phone, which cannot be replaced, and some even add money to replace, each ** after-sales service since the Iphone5 is out, the business is very good, the users who repair and replace the Iphone5 account for the majority, including a large number of Hong Kong Bank users (policy changes, Hong Kong banks can also enjoy the after-sales treatment of the National Bank without invoices). ** After-sales business is good, everyone knows that Apple has to pay for it, the machine needs money to return to the factory for refurbishment, ** After-sales every time it is done into an after-sales sale, especially if you add a few thousand replacements, there is a commission, I add money to replace twice, once broken, once in the water, the girl said, "If you use Apple like you, we will be comfortable in after-sales", which specifically means that I am not repairing but directly adding money to make her less trouble, or is there a commission for this money replacement?
In fact, the quality of the iphone5 is not so bad, the difference is that it is easy to peel off the paint, and then as soon as the paint falls off, consumers who have no quality problems are either uncomfortable, or they go to the after-sales service every day to toss, and there is no problem to find out the problem, in short, one of the purposes is to replace the phone. There are all kinds of funny reasons for requesting replacement on the after-sales side, and even once after the after-sales, I saw a customer saying that his mobile phone couldn't be logged on to a software and had to be replaced, in fact, it was just peeling paint, and I couldn't find the reason.
In short, Apple's after-sales investment in iphone5 is too large, and the replacement rate is extremely high (more or less because of the paint peeling off to find a reason to replace the phone), which is much larger than the after-sales capital and replacement rate invested by 4 and 4S, so selling two Iphone5 is not as good as selling an Iphone4s to make money, so Apple simply stopped the iphone5, and even sold one, because the number of after-sales is too many and the loss is still lost, but there must be a product to replace, so there is no paint version of the 5C. To put it bluntly, it is the Iphone5.
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Posted on 11/16/2014 10:03:08 PM
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