Lately, have you been getting calls from 10016? Is the first reaction of these numbers to you that Unicom customer service called to consult something?
And sometimes you deliberately don't answer, it will call you a second time, is there really something important to do this?
In fact, don't think too much, 10016 is the customer service phone number of Unicom's marketing department, mainly to recommend various value-added services of China Unicom to customers.
As long as the customer answers, they force the customer to customize the business. Therefore, don't answer this kind of call, be careful that your phone bill is deducted inexplicably.
What is 10016?
10016 is China Unicom's telemarketing hotline, mainly used for outbound marketing. The functions of the 10016 dedicated line in different provinces are different.
In some provinces, the 10016 dedicated line has the same function as the 10010 customer service dedicated line, while in some provinces, it can handle the purchase of 186 and 156 cards, the purchase of wireless Internet cards and other services.
10016 Reasons not to answer the phone
In addition to providing a platform for fraudulent text messages, China Unicom also has a national commercial fraud platform, which is the 10016 number!
Although you don't customize this number, as long as you answer, China Unicom will automatically set your phone number to a customized package, and deduct your fee every month, which is difficult for the general public to notice!
10016 How to cancel the compulsory customization business
10016 is a service phone for Unicom's customized business, mainly to introduce some value-added SMS services to users, sometimes without the user's consent, if this situation occurs,
You can call 10010 to cancel the business and complain, and the customer service will deal with it seriously. You can also edit 0000 or 00000 to send to the 10628222, cancel the SMS, and charge 0.10 yuan for information.
The following is a post forwarded by a netizen:
Don't answer 10016 calls
There was a call on my mobile phone today, and I saw that it was 10016, I didn't know what the call was, and then I checked it on the Internet, and I was glad I didn't answer it.
I sent you a post I found on the Internet, hoping to take it as a warning: (The following text source is online)
I have always trusted China Unicom, and I have been using China Unicom's mobile phone number for many years, but a recent incident has made me have a big question mark about the credibility of China Unicom......
The day before yesterday, I answered a call from Unicom 10016, and I only heard a lady say as soon as she spoke: Please don't turn off the phone, listen to me finish speaking, and wait for .......
As soon as I heard it, I felt that the person who came was not good, and it might be a deceptive trick, so I turned off my phone.
But this matter has always been in my heart, and I feel that there is something wrong. So I went to the Wuyangba Unicom Hall today to check the phone bill, and the problem I suspected really appeared.
The invoice really showed an information fee of 2.5 yuan, and I checked the list and it showed that there was no SMS fee. I asked QESZB022 cashier what was going on, and she didn't answer me directly at the time (but the lady was still very friendly).
She said that you take the mobile phone and I will help you check, I didn't bring it at the time, so I quickly went home and took the mobile phone, she helped me call 10010-1-1-0, and told the other party to "cancel and refund" the monthly information fee for this mobile phone.
The other party also told me not to turn off the phone 24 hours a day, and then call me after the refund was successful, so I went home and waited for .......
I said at the time: My mobile phone number has been used for several years, why did this phenomenon suddenly happen? What is this cost? The QESZB022 cashier said: This is a monthly information fee.
You may have received a call from the other party by accident. I said I answered a call from 10016 the day before yesterday. She said that in the future, do not answer such calls, as long as the other party answers, they will charge some kind of fee.
I said at the time: Why is 10016 so immoral......
When I got home, I was always uncomfortable with this incident. Although there is only a monthly information fee of 2.5 yuan per month, there is not much money (it's not just about money).
The problem is that 10016 should not take this despicable means to set up and defraud the customer without their knowledge. 10016, you are really bad at doing this, what credibility do you have to talk about if you do this.
How can a well-known state-owned enterprise be so inferior in its means for a few money, isn't it a big deal to deceive the public's credibility and "cleverly establish a name and take advantage of it" from customers? It's incredible!
I asked for my monthly information fee to be "canceled and refunded" immediately, hoping that 10010 would also talk about reputation. This is not a matter of how much money is a matter of the credibility of an enterprise to customers, and it is also a matter of the legitimate rights and interests of customers must be protected......
I tell you about this because I hope that China Unicom 10016 will take this as a warning, take the right way to get rich, and use its own good image to maintain the reputation of the enterprise.
I hope that the majority of users will be vigilant, don't answer such calls easily, and don't be fooled ...... the same. |
Posted on 1/15/2016 12:48:04 PM
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