Hello everyone, I haven't updated it for a long time. I know you are all in a hurry.
I'm also anxious, I've been really working hard to play in the mountains and rivers this month, and I wanted to write some travelogues, but when I saw the harsh natural environment of the motherland Beijing, I always felt that writing would make you hateful. You all love to watch tearing, just in time, there is something to tear up right now.
At 6:20 a.m. on January 9, I was woken up by a rapid ringing of the phone. Before I woke up, I was talking to Satomi Ishihara cordially and happily in my dream, so I got a little angry.
"Uncle Sanshui, help us confirm, the airport said our tickets are invalid!"
That's how it started.
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Let's explain the background first. My friend W and her husband asked me to plan a trip to Hokkaido, skiing in hot springs and eating big crabs. As a long-term supporter of the official account, I naturally did my best to help W arrange this trip, from hot spring hotels to chartered car tours, I have made a lot of favors in a series of arrangements. On December 24, 2015, when W and I roughly confirmed the itinerary, I immediately helped her buy a round-trip ticket to Beijing Sapporo on Ctrip.
Buying air tickets on Ctrip is a habit of mine. The formation of this habit is actually passive, because:
1. I booked a ticket at "Where to Go", and after a day I was notified that I could not issue the ticket, and then went to buy a full-price ticket. So it was abandoned. 2. I booked an apartment hotel on eLong, but when I arrived at the hotel that night, I found that no one was waiting for me when I locked the door. When I contacted eLong, the other party said that they could only pay according to the order price at that time, but they couldn't control where I lived that night. Then there was a heavy rain that night... (So you see, how badly I was hacked by these platforms...) ）
So inadvertently, I have become a diamond member on Ctrip.
When W called me this call, I was completely confused. According to common sense, as long as you get the "electronic ticket number", it means that your ticket has been transacted, how can it be invalid?
So I hung up the phone, immediately called Ctrip customer service, and asked directly what was going on with the ticket. The customer service staff who answered the phone was obviously also confused and said to me, "You wait 20 minutes, and our leader will call you back." ”
20 minutes? The plane departs at 8 o'clock, and you asked me to wait another 20 minutes from 6:30?
"You have to call me back in 10 minutes." ===========================================
Then there was the long wait, and W and her husband couldn't stand it at the airport anymore, because it was customary for international flights to stop checking in an hour early. If the two of them can't leave, for them, the trip they have been looking forward to all year will be completely ruined; For me, my reservations with partners in Japan need to be temporarily canceled, will people think I am unreliable? What will W and her husband think of me?
Just when my mind was in a mess, I received a call from Ctrip:
"Hello sir, you reported that those two tickets were invalid, right?" "Yes, the airport can't find a valid ticket."
"Did you report their electronic ticket number?" "Yes."
"Then did you provide them with their passport number to check?" "I checked, no."
"Then can you tell me what time the hatch is closed? We will check back to you as soon as possible. ”
I couldn't bear the other party's attitude of "it's not my business anyway" at this time, so I had to tell him in an angry tone:
"First, with the take-off time, what time the hatch closes is common sense for you to have, you shouldn't ask me. Second, my friend is waiting at the airport, all the luggage is in his hand, the annual leave has been taken, all the reservations in Hokkaido have been completed, and you also told me to check and confirm, what if you can't confirm? Are you with all the losses? Third, I can't find the electronic ticket number or passport in my hand, tell me how else you can check? It's your own problem, you should quickly give me a remedy, not TMD to look around. ”
"Don't worry, sir, can we call you back before 7 o'clock?"
"No! Okay! With! You have to call me back before 6:45! ”
"6:45 seems too fast, we..."
"If you have time to quarrel with me, hurry up and go to work, I'm C!"
Well, I really scolded the other party in Beijing dialect.
Then sure enough, at 6:45, I didn't wait for a call back, so I had to call W immediately:
"Don't worry about the air tickets booked by Ctrip, you hurry up and buy tickets on the spot, and all losses will be mine."
W and her husband were lucky to buy two tickets and finally boarded the plane without danger.
At 6:47, the customer service guy just now called me and said that I would buy a ticket first, and the ticket I bought before would be refunded to me. I have to say that this customer service guy is quite reliable.
But!!!
Don't you think it's strange? Why did the previous ticket become an "invalid ticket"?
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I thought about this all day on the 9th, but I couldn't figure it out. Just this morning, my buddy ttdz also made Ctrip pit:
Well, if you want to get to know the specifics of this matter, let me tell you.
On the day of the incident on January 8, TT returned to Beijing from Tokyo. When he checked in at the airport, the counter told him "Sir, your ticket is invalid". (Sounds familiar?) ）
TT is different from me, he is a high-profile and luxurious person. His luxury is manifested in the fact that he can't speak Japanese when he goes to Japan, but finds an old driver to be his translator...
So TT immediately contacted Ctrip directly, and after reporting the situation, Ctrip promised to issue him a new ticket. After receiving the e-ticket, TT came to the airline counter again to complete the procedures.
The girl at the counter asked him, "Do you know a Ishihara-san?" The ticket shows that his points were redeemed. ”
According to the requirements of JAL (in fact, it is also the vast majority of airlines), the tickets exchanged for points are only for the use of point holders and their immediate family members, so when asked about Ishihara-san, TT was naturally confused, and through the old driver's translation, he understood that if TT could not prove his relationship with Ishihara-san, he still couldn't use this ticket.
Whether it is Satomi Ishihara or Shintaro Ishihara, I can assert that they are not related to TT at all.
So TT was embarrassed at the time... When the old driver translates from it, he will definitely think, what's going on with this Chinese buddy? And the girl at the counter, at that time, her eyes were also full of suspicion... For a high-profile and face-saving person, TT dialed Ctrip again.
Then Ctrip told him:
"Just pretend to be Ishihara's relative."
When TT told me about this, I sprayed out a mouthful of water through the phone. You pretend to be... You pretend... You pretend... You... Do you think it's better for Brother TT to pretend to be Ishihara's father or Ishihara's son?
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TT did not lose face at all in this matter, but played the consistent Beijing master style in the film "Lao Pao'er" and scolded Ctrip. Although I think it's not good to scold the street, sometimes you should scold to scold, what do you think?
Of course, the final investigation result of the matter was that Ctrip was involved in reselling airline points in violation of regulations, and the handling of the matter did not seem to be over, but I learned at least one lesson: the tickets you buy from Ctrip are not necessarily yours.
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Yes! And!!
Just when I naively thought that this incident was "the same" to what happened to me, things changed again.
Because today I called Air China to completely figure out "Why is my ticket invalid?" ”
Many times, once you get serious, you will find that the world unfolds another picture of you that you never thought possible, and you will be breathtaking.
Air China's service staff was very polite, and after I provided the electronic ticket number, guest name, and guest ID number, the query results were the same as on the same day:
"I'm sorry, we can't find your ticket in our system. Are you sure you have a ticket? ”
At least this screenshot on the Ctrip app, the green font in the upper left corner reads "ticket issued".
Then I had an idea and said, "Can you help me check the airline reservation number?" ”
The girl went to check and said that she had indeed found it, but...
"The airline's reservation number means that we did receive this order, but because the payment time was delayed for too long, we canceled the reservation and notified the agent."
"But if that's the case, I shouldn't have gotten the e-ticket number, right?"
"Yes, having an electronic ticket number means that the ticket has been successfully issued. But your e-ticket number has never appeared in our system. I have never encountered this kind of problem. ”
"So theoretically, the electronic ticket number should be issued by the airline, and the agent channel cannot issue it by itself, right?"
"That's right."
Then I quickly went to check my payment records to see if there was really a problem with my payment...
Well, at least the statement from China Merchants Bank shows that I made the payment.
Even if I take 10,000 steps back, if I really exceed the payment time specified by Ctrip or Air China, then the ticket should show "transaction unsuccessful", or at least "ticket issued". But I got the "electronic ticket number" by a ghost - and it was an electronic ticket number that Air China's own system did not have, which is interesting...
Can anyone tell me who issued this "electronic ticket number"?
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I can only offer a few conjectures from logic:
1. If the payment is not transferred from the bank to Ctrip in time, then the responsibility naturally belongs to China Merchants Bank. And I will see a reminder that the ticket purchase is unsuccessful, and the bank will have a refund prompt. 2. If the money is transferred to Ctrip, but Ctrip fails to pay the airline in time, then Ctrip's cash use seems to have a big loophole. 3. If Ctrip receives feedback from the airline that the reservation is unsuccessful, then it should also be reported to me. Then I will also see a reminder that the ticket purchase was unsuccessful and I will also receive a refund reminder from the bank.
So from the current situation, the only logically reasonable situation is: a, Ctrip did receive my payment, b, my information was not submitted to Air China, c, the money is still in Ctrip's hands, and the electronic ticket number of the ticket is forged by Ctrip.
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It's scary, I mean from the perspective of capital investors, the stock price cut caused by this scandal is almost certain.
From a traveler's point of view, if you book a ticket on Ctrip, don't be beautiful:
1. The air ticket you buy is not necessarily yours (see TT's case); Second, you think it's your ticket, but in fact it's not a ticket at all, but an electronic ticket forged by Ctrip (I am an example).
I also hope that the people of Ctrip can come out and explain to me where the ticket number came from, and can I still use Ctrip to buy real tickets in the future? 。。。
If you buy CTRP, remember to throw it away quickly, don't say I didn't remind you.
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According to the "Interim Administrative Measures for Civil Aviation Electronic Tickets of China" promulgated by the Civil Aviation Administration of China,
Chapter III: Code of Conduct
Article 12 Electronic ticket sales personnel shall receive on-the-job business training and meet the qualification standards.
Article 13 The sales personnel of electronic tickets shall sell in accordance with the sales agency contract and the business specifications of the air transport enterprise, and shall accurately enter the basic information of the passenger, including name, valid boarding ID number, contact number, etc.
Article 14 The direct sales ticket office of the air transport enterprise and the sales agency shall use the legal electronic ticket itinerary and sell in accordance with the relevant government management regulations, and the ticket price on the itinerary must be consistent with the actual amount received.
and
Article 22 If Article 13 is violated and causes losses to passengers, the responsible unit shall be liable for compensation to the passenger.
Article 23 In violation of Article 14, the direct ticketing office of the air transport enterprise and the sales agency shall be liable for compensation to the passenger. If the circumstances are serious, the civil aviation administrative department shall instruct the relevant entity to suspend its business for rectification until its business qualification is cancelled, and may transfer it to the tax administration department for comprehensive review and handling in accordance with relevant laws and regulations.
via Interim Administrative Measures for Civil Aviation Electronic Tickets in China =========================== And until I posted this article, except for the customer service guy from Ctrip who contacted me, other Ctrip managers seemed to be happily dancing to rehearse the big-headed doll dance for the annual meeting.
Just sauce, I wish you all a happy view.
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Posted on 1/11/2016 3:56:25 PM
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